Privacy Policy

Information You Provide

We collect information you give us when you request a quote, make a reservation, or communicate with us. This includes your name, email address, phone number, pickup and drop-off locations, trip schedule, flight or arrival details, passenger and luggage count, vehicle preference, and any special requests or instructions.

We also keep a record of your quote and booking communications, including calls, texts, emails, and messages sent through our website or booking software.

Information We Collect Automatically

• Cookies and similar technologies: small files stored on your device to remember preferences and support site features.
• Analytics data: used to measure traffic, understand user behavior, and improve our website and advertising.
• Advertising data: used with platforms like Meta to measure ad performance, show relevant ads, and build audience insights.

When you visit osmrides.com, we automatically collect certain website and device information, such as your IP address, browser type, operating system, pages viewed, time spent on site, referring website, and general location. This helps us understand how visitors use our site and improve your experience.

How We Use Your Information

We use your information to provide, support, and improve our chauffeur and black SUV transportation services in the Dallas–Fort Worth area. This includes preparing and delivering quotes, confirming and dispatching reservations, communicating about your trip, providing customer support, maintaining safety and quality standards, preventing fraud, and keeping accurate business records.

With your consent where required, we may also use your contact information to send you marketing messages about our services, special offers, or company updates. You can opt out of marketing communications at any time.

Calls and Text Messages

When you submit a request or booking, you agree that OSM Rides LLC may contact you by phone call or text message about your request. Message and data rates may apply. You can reply STOP to any marketing text to opt out, or tell us during any call. Opting out of marketing messages does not stop transactional messages about a trip you have already booked.

Service Providers and Partners

• Booking and dispatch software: used to manage quotes, reservations, and trip logistics.
• Payment processors: payment-card details are collected and processed by our payment providers. OSM Rides LLC does not store full payment-card numbers directly on our systems unless explicitly provided and stored by the payment processor on our behalf.
• Email and SMS providers: used to send booking confirmations, updates, and support messages.
• Analytics and advertising platforms: used to measure website traffic and advertising performance, including Google Analytics and the Meta Pixel.

We work with trusted service providers to operate our business and deliver our services. These providers may process your information on our behalf only as needed to perform their functions.

Meta Pixel and Advertising Measurement

We use the Meta Pixel and similar advertising tools to measure the effectiveness of our ads, understand how visitors interact with our website, and show relevant ads to people who may be interested in our services. You can control ad personalization and interest-based advertising through your Facebook, Instagram, and browser settings.

No Sale of Personal Information

OSM Rides LLC does not sell your personal information to third parties for money. We may share limited information with service providers and advertising partners as described in this policy to operate and market our business.

Data Retention

We retain your information for as long as reasonably necessary to provide our services, maintain business and financial records, comply with legal obligations, resolve disputes, enforce our agreements, and for the other purposes described in this policy. Retention periods vary depending on the type of information and applicable requirements.

Security

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, unauthorized access, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You have choices about how we use your information. You can opt out of marketing emails by following the unsubscribe link in any message. Where applicable, you may reply STOP to marketing texts. You can manage cookies through your browser and adjust ad personalization settings on platforms like Facebook and Google.

You may also request access to, correction of, or deletion of your personal information by contacting us using the details below. We will respond as reasonably required by applicable law.

Children Under 13

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post the updated policy on this page with a new effective date. We encourage you to review this page periodically.